PRIVACY POLICY

Last Updated: 4 September 2026

At ACTV8, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how ACTV8 collects, uses, stores and protects information when you visit our website, create an account, place an order, contact us or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with ACTV8, we may collect information including:

Personal Information

Full name
Email address
Mobile/phone number
Billing address
Shipping address
City, state and PIN code
Order and transaction details
Information you provide when contacting customer support

Account Information

If you create an account, we may collect information associated with your account, such as your name, email address and account preferences.

Payment Information

Payments may be processed through third-party payment service providers. ACTV8 does not ordinarily store your complete debit card, credit card or banking credentials on its own servers.

Payment information is handled by the relevant payment service provider according to its own privacy and security practices.

Device and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Referring pages
Approximate location
Website interaction and usage information

We may use cookies and similar technologies to operate, secure and improve our website.

2. How We Use Your Information

We may use your information to:

Process and fulfil your orders
Deliver products to you
Send order confirmations and shipping updates
Process payments and refunds
Respond to customer enquiries
Provide customer support
Manage your account
Improve our website, products and services
Understand customer preferences and website usage
Prevent fraud, misuse and unauthorised activity
Send promotional communications where permitted and where you have provided the necessary consent
Comply with applicable legal and regulatory requirements

3. Cookies

ACTV8 may use cookies and similar technologies to provide a better website experience.

Cookies may help us:

Remember preferences
Keep products in your shopping cart
Understand website traffic
Improve website functionality
Measure marketing performance
Provide relevant advertising

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. Sharing of Information

We may share necessary information with trusted service providers who help us operate our business, including:

Payment processors
Shipping and logistics partners
Technology and website service providers
Customer support providers
Marketing and analytics providers
Fraud prevention and security providers

We only share information where reasonably necessary for providing services, operating our business, complying with legal obligations or protecting our rights.

We do not sell your personal information as a standalone product.

5. Marketing Communications

If you choose to receive promotional communications from ACTV8, we may contact you by email, SMS, WhatsApp or other permitted communication channels regarding products, offers, launches and updates.

You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Transactional communications relating to orders, payments, shipping or customer service may still be sent where necessary.

6. Data Security

ACTV8 takes reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service, accounting, taxation, legal compliance, dispute resolution and legitimate business requirements.

8. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms or other services.

ACTV8 is not responsible for the privacy practices of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

9. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly request or collect personal information from children in circumstances where such collection is prohibited by applicable law.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to access, correction, withdrawal of consent and other applicable data-related requests.

To make a privacy-related request, contact us using the details below.

11. Changes to This Privacy Policy

ACTV8 may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws.

The updated version will be posted on this page with the revised date.

12. Contact Us

For questions or requests regarding this Privacy Policy, contact:

ACTV8
6th Floor, Satyam Apartment,
97/99/4, Sri Aurbindo Road, Salkia,
Howrah – 711106,
West Bengal, India

Phone: 9903613930
Email: web.actv8@gmail.com