REFUND & RETURN POLICY

Last Updated: 4 September 2026

At ACTV8, we want you to be comfortable with your purchase. If there is an issue with your order, you can contact us in accordance with the terms below.

1. Return Window

Eligible products may be requested for return within 7 days of delivery, subject to the conditions in this policy.

The return request should be raised within the applicable return period.

2. Conditions for Returns

To be eligible for a return, the product must generally:

Be unused
Be unwashed
Be unworn
Be in its original condition
Have original tags attached
Include original packaging where applicable
Not show signs of damage, stains, odour or alteration

Products that do not meet these conditions may be rejected.

3. Activewear Hygiene

For health and hygiene reasons, ACTV8 may not accept returns of products that have been worn, washed, used, altered or otherwise compromised.

We recommend trying products on carefully without removing tags or damaging the product.

4. Wrong, Damaged or Defective Products

If you receive:

A damaged product
A defective product
The wrong product
An incorrect size due to an ACTV8 fulfilment error
A missing item

please contact us as soon as possible after delivery.

We may request photographs or videos of the product and packaging to help investigate the issue.

Where the issue is verified, ACTV8 may provide an appropriate resolution, which may include replacement, exchange or refund, subject to availability and applicable law.

5. Exchange

Where exchange is offered and the requested replacement product is available, an eligible product may be exchanged subject to:

Return eligibility
Product availability
Size/variant availability
Applicable return conditions

6. Refunds

Once a returned product has been received and inspected, ACTV8 will determine whether the product meets the applicable return conditions.

If a refund is approved, the eligible amount will be processed through the applicable payment method or refund mechanism.

The time taken for the amount to appear in your account may depend on your bank, card issuer or payment service provider.

7. Shipping Charges

Original shipping charges, where separately charged, may not be refundable unless required by applicable law or where the return is due to an ACTV8 error, defective product or other qualifying circumstance.

Where a return is initiated because of customer preference or change of mind, return shipping arrangements may be subject to the applicable return terms communicated by ACTV8.

8. Return Process

To initiate a return, contact ACTV8 with:

Order number
Customer name
Registered email/mobile number
Product name
Reason for return
Relevant photographs/videos where applicable

Our team will provide the applicable next steps.

Please do not send products to the registered address without receiving return instructions from ACTV8.

9. Contact Us

For returns, refunds and exchanges:

ACTV8
6th Floor, Satyam Apartment,
97/99/4, Sri Aurbindo Road, Salkia,
Howrah – 711106,
West Bengal, India

Phone: 9903613930
Email: web.actv8@gmail.com